Return & Exchange Policy

We want you to love your purchase! If for any reason you’re not completely satisfied, you may return or exchange your item under the following conditions:

Conditions of Return

Eligibility: Buyer can return or exchange this item within 7 days of delivery.
Item Condition: Items must be returned in their original condition — unworn, unused, and with all original packaging.
Return Shipping: Buyer is responsible for all return shipping costs.
Loss in Value: Buyer is responsible for any loss in value (as agreed upon with the seller) if the item is not returned in its original condition.
Refunds: Once we receive and inspect your return, we’ll process your refund or exchange. Please allow 3–5 business days for your refund to appear, depending on your payment method.

Non-Returnable Items

Due to the custom nature of some products (e.g., personalized or made-to-order items), certain items may not be eligible for return or exchange. This will be clearly noted on the product page.

How to Start a Return

To start a return or exchange, please contact us at otakucreations.shop@gmail.com with your order number and reason for return. We’ll provide instructions on how to send your item back.